FAQ
Got questions? We have the answers!
In this section you will find answers to the most frequently asked questions about our products, delivery, returns and much more.
If you can't find the information you're looking for, please don't hesitate to contact us directly, we'll be happy to help!
We are available to offer you fast, reliable, and personalized service. Your satisfaction is our priority.
🛍️ Products
Are the products tested before being sold?
Yes, all our products are carefully tested and selected for their quality, practicality and real-world usefulness.
Are your products guaranteed?
Yes, if you receive a defective or non-compliant product, we will offer you a replacement or refund.
Can we use your products on a daily basis?
Yes! All our products are designed for everyday use: easy to use, durable, and truly useful.
Are your products as shown in the photos?
Absolutely. The visuals on our website accurately represent the products you'll receive. And if there's a problem, we're here for you.
Are your accessories suitable for all ages?
Most of our products are designed to appeal to a wide audience, but some items (like gadgets and tech accessories) are more suited to adults.
Can I use your products as gifts?
Yes, our products are perfect as gifts. Practical, original, and trendy, they always make an impact.
📦 Orders & Delivery
What are the delivery times?
Our delivery times are estimated between 7 and 14 working days . You will receive a tracking link as soon as the item is shipped.
How do I track my order?
An email with a tracking link will be sent as soon as your order is shipped. You will be able to track your package in real time.
What payment methods are available?
We accept credit cards , PayPal , Apple Pay , Google Pay , and several other secure methods.
Can I change or cancel my order?
If your order has not yet been processed, please contact us promptly at contact@tendancehype.com . We will do our best to help you.
What should I do if I don't receive my order?
Contact us with your order number. We will check its status and provide you with a quick solution.
Do you have a question?
Can't find the answer you're looking for? Contact us directly via our contact form, and our team will get back to you as soon as possible!